We currently ship across Canada only.

Shipping is free on all Canadian orders over $75 CAD. Orders under $75 have a flat shipping fee, shown at checkout before you pay.

Orders are processed within 1-3 business days, with delivery in 5-10 business days after dispatch (about 6-13 business days in total). Our daily order cut-off is 5:00 PM ET.

Your order ships with trusted Canadian carriers, including Canada Post, Purolator, Intelcom, UPS and FedEx, always with full track & trace.

No. Northvale covers any applicable duties and import taxes, so you will never be asked to pay extra on delivery.

Once your order ships you will receive a confirmation email with a tracking number. Please allow 24-48 hours for tracking to begin updating.

Email us at service@northvalecanada.com within 24 hours of ordering and we will do our best. Once an order has been processed or dispatched, changes can no longer be guaranteed.

If it has been more than 15 business days since dispatch, email service@northvalecanada.com and we will investigate with the carrier right away.

You can request a return within 30 days of delivery. Items must be unused, unworn and in their original condition, with all tags and packaging intact.

Email service@northvalecanada.com first with your order number and reason. Please do not ship anything back before your return is approved; we will send the return address and instructions once it is.

For change-of-mind returns, the customer covers return shipping. If an item is damaged, defective or incorrect, we cover it.

Once we receive and inspect your approved return, your refund is issued to the original payment method within 7 business days.

We do not offer direct exchanges. Simply return the original item and place a new order for the size or colour you would like.

Sale and final-sale items, gift cards, earrings, and hygiene-sealed items such as swimwear and underwear once opened or worn.

Email us with your order number and a clear photo of the item and its packaging, and we will make it right.

Credit card, PayPal, Apple Pay, Google Pay and Shop Pay.

Yes. All transactions are secure and encrypted, and we never store your full card details.

All prices are shown in Canadian dollars (CAD).

None. The total shown at checkout is exactly what you pay, and we cover all customs and duties.

Every product page shows a simple Fit scale (Slim, True to size, or Relaxed) so you can order with confidence. Most of our items are true to size.

If you prefer a roomier fit, or you are between sizes, we recommend sizing up.