Privacy policy

Privacy Policy

Last updated: July 11, 2026

This Privacy Policy explains how Northvale, operated by DMD Management B.V., collects, uses, stores and shares personal information when you visit www.northvalecanada.com, place an order or contact us.

We process personal information in connection with commercial activities and aim to follow applicable Canadian privacy requirements, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.

1. Who we are

Trade name: Northvale
Operator: DMD Management B.V.
Website: www.northvalecanada.com
Email: service@northvalecanada.com
Business correspondence address: De Soom 32, 5971 MA Grubbenvorst, Netherlands

This address is for business correspondence only. Returns must not be sent to this address unless customer support specifically instructs you to do so.

2. Personal information we collect

We may collect the following information:

Information you provide directly:

  • name;
  • email address;
  • billing address;
  • shipping address;
  • phone number if you voluntarily provide it during checkout or customer support communication;
  • order details;
  • customer support messages;
  • return or refund information.

Payment information:
Payments are processed by third-party payment providers. We do not store full credit card numbers on our own systems.

Technical and usage information:

  • IP address;
  • device type;
  • browser type;
  • pages visited;
  • products viewed;
  • referral source;
  • approximate location based on IP address;
  • cookie and tracking data.

Marketing information:

  • email subscription status;
  • email engagement;
  • marketing preferences;
  • advertising interaction data.

3. How we collect information

We collect personal information when you:

  • visit our website;
  • create or use an account;
  • place an order;
  • contact customer support;
  • request a return or refund;
  • subscribe to marketing emails;
  • interact with our ads, emails or tracking technologies.

We also receive information from service providers such as Shopify, payment processors, email marketing platforms, analytics tools, advertising platforms and fulfillment partners.

4. Why we use personal information

We use personal information to:

  • process and fulfill orders;
  • arrange shipping and tracking;
  • process payments and refunds;
  • handle returns and customer support requests;
  • prevent fraud and protect the security of our website;
  • improve our website, products and customer experience;
  • send order confirmations, shipping updates and service messages;
  • send marketing emails where you have subscribed or where permitted by law;
  • measure advertising performance;
  • personalize or improve the relevance of website content and advertising;
  • comply with legal, tax, accounting and regulatory obligations.

5. Consent

By using our website, placing an order or providing information to us, you consent to the collection, use and disclosure of your personal information as described in this Privacy Policy.

Where required, we request consent for marketing communications and non-essential cookies or tracking technologies. You may withdraw consent where permitted by law, although this may affect our ability to provide certain services.

6. Marketing communications

If you subscribe to marketing emails, we may send you promotional messages about products, offers and updates from Northvale.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at service@northvalecanada.com. Transactional emails such as order confirmations and shipping updates are not marketing emails and may still be sent where necessary.

7. Cookies and tracking technologies

We use cookies, pixels and similar technologies to operate the website, remember preferences, measure performance, analyze traffic and support marketing activity.

These technologies may include services such as Shopify, Meta Pixel, Google Analytics, TikTok Pixel, Klaviyo, Shopify Email, WeTracked and Microsoft Clarity.

More information is available in our Cookie Statement.

8. When we share personal information

We may share personal information with:

  • Shopify and website hosting providers;
  • payment processors such as credit card processors, PayPal, Apple Pay, Google Pay and Shop Pay providers;
  • fulfillment partners and suppliers;
  • couriers and delivery partners;
  • email and customer support providers;
  • analytics and advertising providers;
  • fraud prevention and security providers;
  • professional advisors such as accountants, legal advisors and insurers;
  • authorities, regulators or law enforcement where required by law.

We do not sell personal information to advertisers.

9. International transfers

Because our business, service providers and fulfillment partners may operate in different countries, your personal information may be transferred, stored or processed outside your province, territory or country of residence, including in Canada, the European Union, the Netherlands, the United States and other jurisdictions.

Where information is processed outside your jurisdiction, it may be subject to the laws of that jurisdiction.

10. Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, tax, accounting, fraud prevention, dispute resolution and legal compliance.

11. Security

We use reasonable administrative, technical and organizational safeguards to protect personal information. No website, payment system or method of electronic transmission is completely secure, so we cannot guarantee absolute security.

12. Access, correction and deletion requests

You may contact us to request access to, correction of or deletion of your personal information, subject to applicable legal exceptions.

To make a request, email service@northvalecanada.com. We may need to verify your identity before responding.

13. Children

Our website is intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided personal information to us, contact us at service@northvalecanada.com.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new Last updated date.

15. Contact

For privacy questions or requests, contact:
Northvale / DMD Management B.V.
Email: service@northvalecanada.com
Business correspondence address: De Soom 32, 5971 MA Grubbenvorst, Netherlands
Support hours: Monday to Friday, 9:00 AM - 5:00 PM Eastern Time